Privacy Policy for gatex.us.com

Effective Date: 2024-01-16

At GateX website, we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and safeguard your information when you visit our website and interact with our services, including sales and support inquiries, and communications via WhatsApp for verification and support.

By using our website and services, you agree to the practices outlined in this Privacy Policy. Please read it carefully.

1. Information We Collect

We collect the following types of information when you use our website:

1.1 Contact Information

When you contact us for sales or support, we may collect personal information, including:

  • Full name
  • Email address
  • Phone number
  • Message content (e.g., your inquiry or request)

1.2 WhatsApp Communications

When you communicate with us through WhatsApp, we may collect the following data to facilitate OTP verification and address support-related inquiries:

  • Your phone number (for OTP verification)
  • Messages exchanged (for support and queries)

Note: We do not require account registration on our site, and you will only be asked for personal information when you contact us for support or sales inquiries.

User WhatsApp messages will be automatically deleted upon the resolution of the user’s issue. Additionally, users can request the deletion of any WhatsApp-related data at any time by contacting us via email or WhatsApp.

2. How We Use Your Information

We use your information for the following purposes:

  • To respond to your sales or support inquiries.
  • To provide customer support services.
  • To verify your identity and process requests using OTP sent via WhatsApp.
  • To communicate with you about your inquiries or requests.

We do not sell, rent, or trade your personal information to third parties.

3. How We Protect Your Information

We take reasonable steps to protect your personal information from unauthorized access, disclosure, alteration, and destruction. We use a variety of security measures, including encryption, firewalls, and secure servers.

4. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, or as required by law. Once your inquiry or support request has been completed, your information will be retained in accordance with our internal data retention policies or securely deleted.

5. Sharing Your Information

We do not share your personal information with third parties unless:

  • You explicitly provide consent.
  • It is necessary for the performance of services (e.g., contacting you via WhatsApp for support).
  • We are required to do so by law or to protect our rights.

6. WhatsApp Privacy Policy

When you use WhatsApp to contact us for OTP verification or support, the following applies:

6.1 Collection of Data

WhatsApp collects and processes certain data, including your phone number, device information, and usage data, as outlined in WhatsApp’s own privacy policy. When you interact with us through WhatsApp, we receive and use the data you share to respond to your requests.

6.2 OTP Verification

For security purposes, when you request an OTP for verification, WhatsApp will send the OTP directly to your phone number. This process is part of WhatsApp’s authentication service and complies with their privacy requirements.

6.3 WhatsApp’s Privacy Policy

We recommend reviewing WhatsApp’s own privacy policy to understand how they collect, process, and store your data when you use their platform:
WhatsApp Privacy Policy Link

We ensure that any data we collect through WhatsApp will only be used for the specific purposes outlined above (such as verification and support). We do not retain or share this data beyond the scope of providing customer service.

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the content or privacy practices of these sites. We encourage you to review the privacy policies of any third-party sites you visit.

8. Your Rights

You have the right to:

  • Access, correct, or update your personal information.
  • Request that we delete your personal information (where applicable).
  • Withdraw consent for the use of your information (where applicable).

To exercise any of these rights, please contact us on email.

9. Changes to This Privacy Policy

We reserve the right to update or change this Privacy Policy at any time. If we make significant changes, we will post a notice on our website or contact you directly. Please review this Privacy Policy regularly to stay informed about how we are protecting your information.

10. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us:

  • Email: admin@gatex.us.com